The Promise of Technology is Intangible

Technology-enabled solutions are intangible sales. People don’t buy the machine; they buy what it enables. Average sales people tend to perceive technology as a tangible, so they focus on the functionality. Exceptional sales people understand that customers only care about the results the technology enables, which is intangible. This difference in perception about the nature of technology is the fundamental factor in determining a sales person’s success.

Technology is the actualization of abstract theories. The more theories that are actualized, the more powerful the technology is. For example, there is a computer chip in my car that makes me a better driver. The computer chip senses the car beginning to skid on a patch of ice much faster than I can. It automatically sends messages to the anti-lock brake system so the car responds to the changing road conditions before I am even aware there may be a problem. This simple application is the actualization of theories that span the disciplines of physics, mechanical engineering, human perception, and computer software. It would take a long time to explain how it all worked. As a car buyer, however, I only care about the fact that it makes me a safer driver.

The more sophisticated the technology is, the greater the abstraction. Selling abstractions is more than just relating benefits. It is about linking the functionality of the technology to the desired end result, which is the intangible promise of the technology. I can only appreciate the value of the car’s computer controlled anti-locking device when I understand how it improves my driving. If the sales person just explains anti-locking brakes, I don’t perceive the benefit. If she tells me that I will be a better driver, but doesn’t explain how, then I won’t believe her. She must help me understand the relationship between the how the technology is applied and the results that are important to me before I will value the technology.

Selling the value of your technology.

The translation of abstract theory into useful applications that deliver strategic benefits is the essence of selling value. Value is created when the customer believes the technology solution will help them accomplish their objectives. To develop the customer’s conviction you must integrate their learning process with their decision-making process.

The sales person must provide the customer with the right information at the right time. Furthermore, it must be done in a way that increases the customer’s perception of need, urgency to buy and appreciation of the value contribution of the solution.

The information puzzle gets even more complex as we incorporate the relentless rate of change associated with any technology solution. As the technology evolves and its applications expand, it becomes practically impossible to stay current and informed about the solution. The body of information that the sales person draws upon to sell a technology solution is constantly evolving. Products mutate. New technologies replace old ones. Competitors’ products change. Markets accelerate. Each change has multiple implications for how customers buy and the best ways to sell the solution.

Keeping current about all the factors that influence a technology sale is not easy. It is hard enough to keep track of the ever-changing information. The fact that you must synthesize it into strategically sequenced, customer learning experiences that build credibility and value exponentially increases its complexity. No wonder the sales superstars make so much money!

Janice Lawrence has advised leading edge technology companies for the past two decades on how to sell innovative technology. Follow her Sell Results Blog [http://blog.sellresults.com/] and supercharge your technology sales success.

The Social Technological Landscape

A Discourse on Techno-sociological Behaviors

Technological advances are no longer terms that prompt confused facial responses and infantile explanations. The presence of these advances and a host of recreational gadgets transform mediocrity into fame. These projections are witnessed through television documentaries, motion pictures, and supportive media. The issues raised by technological advances guide the process of social gentrification. This is revealed by the attention paid to the definition of “technology”. There is variety of newly constructed social settings juxtaposed to an already delineated environment. This produces and articulates an enticing arrangement of social interaction. The appearance of acceptability and stability presented by these various mediums is void of theoretical development as a course of change agency. The social fabric of human interaction is achieved by re materializing loyalties of a new milieu toward immaterial cultural practices and fixation on the politics of identity. The immense influence of this societal and cultural movement towards technology, substitutes our attention from social principals and relations to behavior that taints social acceptance. The number of individuals who appear to be outwardly secure in the world of cell phones, game boys, and iPods is emergent. This conduct has displaced human elements of decision making based on firsthand experience and social contacts that would naturally materialize. Modern youth are not involved in social activities benefiting from the differences that various cultures have afforded. Ones proclivities are such that these isolated and collective social contacts produce the understanding possible to make connections that transcend the idiomatic behaviors of classes, consequential relationships, and acquaintances. Within this framework the complex manner assists in expounding everyday social life through the embodiment of meanings, values, and symbolism.

The internet enjoys marked advances adding to the extent of global reach with worldwide web and wireless communications. Themes of debate emerge citing concerns of privacy, commerce, and security as an irreversible effect on the landscape of business and personal communication, as empirical proof to the state 21st century privacy is a direct result of our technological advances. When examining the impact of technology on the application of old laws and new technologies we find that there is a ‘wild west” style of social networking such as Facebook and MySpace yielding differentiated values and colloquial identity amalgamated under the technological umbrella. Considering the liberal humanism in which our young and their colleagues are engaged, the peopling of gadgets amidst a human landscape has led to a more insensitive incorporation of technology and human agency. Very few of the individuals engaged in the peopling of technology actually represent their theory in practice.

The media, which serve as another stimulant in the lives of today’s youth and adult information, are in part responsible for communicating, “poor communication.” While lower standards are set by cutting edge media stars spoon feeding the illicit while sustaining these representations in the context of technology alluding to its affects as a social difference. Technological disadvantages and the isolation it creates, is a global phenomenon with local expressions. As the technological disadvantaged are labeled as unskilled labor, rural and urban America attempt to reveal the impetus behind the behaviors of anti social fears presented by its backlash

Within the clinical settings, beauty parlors, corner stores, and restaurants individuals share information and tell stories conveying verbal preservation of folklore with patrons engrossed in purveying stories to substantiate declamatory accolades. We find ourselves in a new form of discrimination through technology. This affection for privacy may not be exclusive, but the desire to escape the routine occurs without creating new ways to affix it in a subjective manner. For some the rejection of technology is a rejection of western values. The individualism and lack of communal effort can be realized within both, individuals who arrive from the suburbs, and the ever present factions in the city who feel you should be privy to their young families, foul language, and dirty laundry. The separable variables, iPods, make it easy to be individually and silently plugged into various modes of pacification while trenched in dominant ideals of suburban life, and the expression for new conditions of experience by a consolidation of new technological socialization initiated by an emerging influence of those who turn toward gangs, and those who adhere to a resurgence of separatist behaviors.

We would be coaxed into believing this a natural order of progression in the human condition to exist positively affected by technological toys. Individuals exercise their right in taking back their privacy and peace of mind through escapism. The “let’s not be here now” approach to problems posed in the urban environment is dealt with through the personal head set. In the populist language of the future, “get away from it all” are attempts to hide the erosion of family values and neighborhood security. Technology has acquired many American jobs and ushered them overseas as off shoring accounts simplified through use of technology fueling revanchist behavior by the ever increasing manifestation of cheap labor. An entity technology can bring to your door step.

Amidst another technological renaissance, consequent social behavior justifies a critique of the development and political contributions of the largest market comprising our private, leisure, and employment milieu. The dissociative and apathetic behavior of a transparent human social contract is sensitive to circumstances that promote the distancing of our next door neighbor, friends, and colleagues through technological mediums. Significant growth of the technological phenomenon since its inception is illustrated by the creators of Buck Rodgers and Dick Tracy to public agencies who tend to the aftermath these two forces generate. The difficulty of procuring a format to study technological continentalism, its cause and effect, and potential to impact the behavior of society through technology is a difficult one.

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